SUEZ Water - Water Technologies & Water

Customer Support

SUEZ Water Technologies brings together the deep engineering, technology and service expertise of multiple businesses and product lines.

Customer Support

SUEZ Water Technologies brings together the deep engineering, technology and service expertise of multiple businesses and product lines.

Call Customer Care In

Have a water emergency?

Our fleet of water treatment trucks are available 24 hours a day, 7 days a week. If you need emergency response, click here to find the right local number.

Have a question about a residential water account? Visit

Have a water emergency? - Contact numbers

Product line support

Our global team of experts, field service representatives and technical staff perform a large array of services for maintenance, parts, and consumables. See below for parts, maintenance and services information for several of our product lines. You can contact customer care using the numbers above or Contact Us.

Sievers Analyzers & Instruments

For technical support, manuals, field service bulletins and software updates, please visit the Sievers Analyzers & Instruments Customer Support section.

SUEZ Water Purification Systems UK

Service and maintenance options for our water purification systems, including installation videos, are available on the SUEZ Water Purification Systems customer support page.

SUEZ Oil & Gas (Formerly Process Group)

Suez Oil & Gas Systems is committed to providing round the clock support and services to all our customers. We offer a wide range of services managed by a dedicated Spares & Services team based in Australia and Abu Dhabi with personnel located around the World.

Spares and Services

For more information on Suez Oil & Gas Systems' Services please contact our Spares and Services department at or phone +61 3 9212 7100.

ozonia* Ozone & aquaray* UV Systems

For assistance with an ozonia* or aquaray* product, contact us online, phone us at 1-201-676-2525 or contact your local SUEZ service representative.

ozonia* ozone Parts, Service & Retrofits

Following purchase, clients have full access to SUEZ Customer Care services. These services include installation, supervision, inspection, commissioning and on-site training of the operator’s personnel. SUEZ can organize training workshops in a classroom environment for larger groups.

Download our ozonia 360⁰ Service Brochure

Plant Service & Maintenance

Having placed their trust in our equipment, it is only logical that clients expect professional and competent after-sales service and technical assistance. SUEZ can ensure that clients get optimal support. The services offered range from a hotline for breakdown service to regular plant service contracts – everything to ensure that our clients get the very best from our equipment.

aquaray UV Parts, Service & Retrofits

UV system performance is affected by many factors. One of the most important is the use of manufacturer certified parts. Beware of imitation parts which may reduce system performance, void process guarantees, and invalidate warranties.

Download our aquaray Parts, Service & Retrofits brochure  (PDF)

Aquasource* Membrane

For help with Aquasource Ultrafiltration Membranes, contact us  or phone us at +33 (0)561 360 436.

 Degremont, Infilco, Anderson, WPT

If you need parts or assistance with a Degremont, Infilco, Anderson or WPT product installation, you can contact us  or call us on the appropriate customer care line above.